Processing & Production Time

• All wholesale custom orders require a production lead time of 3- 4 weeks (varies based on order size and complexity).

• Production begins only after final approval of design, payment, and order confirmation.

 

Shipping Methods & Timeframes

• We offer standard and expedited shipping options via [DHL, FEDEX, UPS].

• Estimated shipping times:

  • Standard Shipping: 3-5 business days

  • Shipping Costs

• Shipping costs are calculated based on order weight, dimensions, and destination.

• Free shipping may be available for retail orders exceeding [$100].

• Import duties, taxes, and fees are the responsibility of the buyer.

 

Order Tracking & Delivery

• Tracking information will be provided once the order is shipped.

• We are not responsible for delays caused by the carrier.

 

Damaged Shipments

• If an order arrives damaged, please notify us within 3 days with photos.​

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RETURN &

REFUND POLICY

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Returns

You have 30 calendar days from the date you receive your order to initiate a return. To be eligible, the item must meet the following conditions:

• It must be unused, in original condition, and returned in the original packaging.

• A receipt or proof of purchase is required.

• Returns are only accepted for defective items or incorrect orders, as all products are custom-made.

To start a return, please contact our customer service team with your order details. Customers are responsible for return shipping costs unless the item is defective or the order was incorrect.

Custom items are not eligible for refunds.

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Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

• Refunds to credit cards typically take 3-5 business days, depending on your card issuer's policies.

• Shipping fees are non-refundable, except in cases where the item is defective or the order was incorrect.

• If a refund is denied due to the item not meeting return criteria, it will be sent back to you at your expense.

For further assistance, please reach out to our support team.